Privacy Policy

This Privacy Policy covers the use of LUX Products Corporation’s (“LUX”) products and services delivered to you via apps or web pages, including software for use on LUX products and communications networks, software allowing web-based interface and underlying functionality and access to LUX services, LUX web and mobile device applications software, LUX websites, and any LUX networks related to any of the foregoing (collectively, the “LUX Services” or “Services”) and the licensure of software products identified above, which may include computer and application software as well as associated media, printed materials, and “online” or electronic documentation, and any future versions, releases, updates, patches, error fixes and bug fixes of the above software (“LUX Software”).  For convenience, we refer to the combination of products, software, websites, apps, and services provided by LUX to you as the “LUX System.”

By your use of the Lux System, you indicate your understanding of and consent to the collection and use of certain information as described in this Privacy Policy (“Policy”).  This Policy describes how we protect and handle the information that you provide and that we obtain through the LUX System or through any other medium or device now known or hereafter developed and implemented or deployed by us in providing Services to you.  Components of the LUX System use cloud servers and data services located in the United States of America. Capitalized terms not defined herein have the same meaning as in the Terms of Use at


If you have any questions as to how the Policy applies to you, please email us at


We may, from time to time, change this Policy (as further described in Section 8.1 below), so please check it regularly for any changes or updates. The most recent version of this Policy is reflected by the version date located at the bottom of this Policy.



We collect information relating to you and your use of the LUX System to provide services and features that are easy to use and responsive to your needs.  We use the term “Consumer Information” as an umbrella term to refer to all information, whether personally identifiable or anonymous, that relates to you or your use of any portion of the LUX System.  We use the term “Anonymous Consumer Information” to refer to Consumer Information that is personally identifiable information but which we “anonymize” prior to use by removing information that identifies you or which can be associated with your personal Contact Information.  Anonymous Consumer Information helps us develop reports and analyses about how our customers use the LUX System and for other research such as research regarding behavioral inferences.  We may share Anonymous Consumer Information and reports and analyses based on Anonymous Consumer Information publicly or with third party partners or service providers.  We also use Anonymous Consumer Information to troubleshoot technical issues with the LUX System and to compile statistics and reports of usage of the LUX System.  To enable technical support, Anonymous Consumer Information may be identified by an anonymous random identifier, which is not connected to any of your personally identifiable Consumer Information. To further protect your privacy, Anonymous Consumer Information does not include Contact Information or any other information that would identify any specific individual or household.


We collect various categories of Consumer Information relating to your use of the LUX System and some of this information specifically identifies you or your household.  We use Consumer Information for a wide variety of purposes, including to enhance the LUX System, to provide you with customer service and to make a wider range of products and services available to you. We also use your Consumer Information in anonymous form to better understand how consumers use the LUX System, which Services they use, and who is likely to be interested in receiving certain other services, and for various other business purposes. The table below describes the categories of Consumer Information that we collect and how we use it in more detail:



Type of Information




How We Use It


Location-Based Information


Location-based information is generated by a mobile device which is capable of identifying and transmitting the location of the device to the LUX System.  Some features of the LUX System, such as location-activated thermostat adjustments, use location information (“Location-Based Services”).  Before Location-Based Services can use or collect location information, you must first opt-in to activate these services


We use location-based information to deliver location-activated thermostat adjustments that you request through the LUX System using a location-enabled mobile device.  If you enable these features, we will automatically collect and store location information from a device you designate which is capable of producing location data (e.g., mobile device, GPS device, or vehicle).  This location information may include your current location or places you have recently visited.  We also may aggregate this information, but this information will only be used for LUX’s and its affiliates’ internal purposes and to provide information requested by you. If you do not wish for us to collect and store location information, do not enable these features.


Account Information


Account Information is information about you and your account, including your Contact Information and Service Information (both defined below) and other account related information.  Account Information does not include any personally identifiable Usage Information (as defined below).  Account Information may be provided by you or a technology provider, service provider, utility company, third-party website, or merchant involved in the development and/or provision of the LUX System.


We use your personally identifiable Account Information to establish and service your account with us, bill you for Services (if applicable), offer you new services as available, assist you in the use of the LUX System (including customer support), and for other business purposes, including obtaining additional Service Information and Usage Information about you and your household from third parties.


Contact Information


Contact Information is any information that allows someone to identify or contact you, including, for example: your name, address, telephone number and email address.  You provide us with Contact Information when you register with LUX.


We use Contact Information to service your account, to deliver Service-required communications and updates, and to contact you in accordance with your privacy preferences.


Service Information


Service Information includes your home profile (including ZIP Code and home size), home system configuration (including appliances monitored by the LUX System, account information, schedule, mode, automation and thermostat settings), and devices in your home (including types, model numbers and software version numbers).


We use Service Information to provide technical assistance to you when necessary or requested.  Certain Service Information is collected and transmitted to us whenever a device is connected to the LUX System.  We may also receive and collect Service Information from third parties, such as utility companies.


Usage Information


Usage Information is information about your electrical usage or consumption relating to electrical loads monitored by the LUX System, your overall household electrical usage, heating and cooling information and other information about the use and performance of your thermostat and HVAC system, the interaction of your devices and the portals and your use of the LUX System.  Usage Information also includes information about your devices, computer hardware and software that is automatically collected when you access the portals and other features in the LUX System. This Usage Information can include your IP address, browser type, domain names, access times and referring website addresses and Wi-Fi service set identifier.


This information is used by us for the operation of the LUX System, to maintain quality of the LUX System and Services, and to provide general statistics regarding use of the LUX System.  We receive this type of information from your devices as you use the LUX System, and we may also receive and collect Usage Information from third parties, such as your electric utility company.


We use personally identifiable Usage Information to provide you with feedback about your energy use, to help you set energy goal/budgets and track your progress, to provide you customized content (such as tips and recommendations for reducing energy usage), and to optimize the performance of the LUX System. We may also use Usage Information for customer support, System restoration, and research and development activities.

Usage Information may also include information about your transactions with us and with some of our business partners.


We may combine Usage Information with Account Information or other information that you have provided to us and with other information that is publicly available or that we receive from other reputable sources in order to make the LUX System, our Services, and our communications with you more effectively targeted to your interests.


We keep track of the websites and pages you visit within our websites, the portals, the mobile app, and the LUX System, in order to determine what Services are the most popular.  We may use this Usage Information to deliver customized content and advertising to customers where browsing preferences indicate that they are interested in a particular subject area.


device Utilization Information


device Utilization Information is data that contains detailed information about the operation of a device in your home, such as a wireless thermostat, related software and memory management, or internal environmental monitoring such as abnormal changes in a component’s temperature and operating level.


device Utilization Information records are collected whenever a device is connected to the LUX System.  device Utilization Information is linked to your Account Information.  We use personally identifiable device Utilization Information for technical troubleshooting, quality control, customer support, enhancement of the LUX System, and research and development activities.


Survey Information


Survey Information is information we collect when you agree to participate in one of our surveys.  Such information relates to your experiences and satisfaction with the LUX System and suggestions relating to the LUX System provided by you through one of our surveys, or by other means, such as technical support calls.


We use Survey Information and any ideas, concepts, know-how or techniques contained therein for any purpose, including without limitation, presentations, blog posts, tweets and testimonials in any medium; provided we will remove personally identifiable Contact Information (other than in certain testimonials we may publish first name and city or town) unless you expressly otherwise consent. Please do not provide any Survey Information which you do not wish to share publicly.


Commercial Information


Commercial Information is information relating to your subscriptions and other purchased products or services related to the LUX System, including purchase history, method of payment, transaction results, and current and past subscription status.


We use Commercial Information for technical troubleshooting, quality control, customer support, enhancement of the LUX System, and research and development activities. We also use Commercial Information to notify you about the status of your subscriptions and other purchased products or services and to alert you to changes to the features or components of subscriptions or purchased products or services.




2.1       Contests, Sweepstakes and Other Promotions

On the LUX System, you may wish to participate in contests, sweepstakes and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our website or apps with others and sending e-mail invitations. In connection with any contests, sweepstakes and other promotions that we may offer from time to time via the LUX System, we use the information you provide to administer the contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our products and services or our partners may use such information to communicate with you about the contests, sweepstakes, or other promotions or their products and services. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, e-mail address, date of birth, address, telephone number, and/or utility company.


2.2       Social Media Platforms and Websites
Any information, communications, or material of any type or nature that you submit to the LUX System (including, but not limited to any of our pages contained on a social media platform or website such as Facebook or Twitter) by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission“), is done at your own risk and without any expectation of privacy.  We cannot control the actions of other users of any social media platform or website and we are therefore not responsible for any content or Submissions contained on such sites and platforms.  By visiting any of our pages or websites that are contained on a social media platform or website, you are representing and warranting to us that you have reviewed the applicable privacy policy and terms of use of such platform or website and that you will abide by all such provisions contained therein.




We may disclose Anonymous Consumer Information, and analyses and reports derived from such information, to third parties including utilities, our service providers, advertisers, merchants, consumer and market research companies and other organizations. We will not disclose your personally identifiable Consumer Information to any third party for marketing purposes without your permission.  If the LUX System is distributed by one of our distributors or strategic partners, they may have the same access to your Consumer Information as we do. They have agreed to treat such Consumer Information as outlined herein unless they have another agreement with you.  Except as set forth in this Policy, we will not use, disclose, or transfer your Consumer Information unless (1) you expressly authorize us to do so, (2) it is necessary to allow our service providers or agents to provide products or services for us, (3) it is necessary in order to provide our products or services to you (and contacting you when necessary), (4) we are sending you other information that may be useful to you, (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary to protect the confidentiality or security of your records, (7) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of LUX or the merger of LUX into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which LUX is not the survivor, (8) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution, (9) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity, (10) it is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors, or (11) it is otherwise necessary or permissible for us to disclose it as required or permitted by law.


3.1       Contractors and Third-Party Service Providers 

We may use independent contractors to assist with our operations. Such contractors may include programmers, IT support, consultants, billing and other agents, auditors, attorneys and accountants, collection agencies, and third parties who provide services necessary for us to provide the LUX System or conduct legitimate business activities in connection with the LUX System.  Some of these contractors will have temporary access to our databases of Consumer Information.  Their access to such information will be limited to specific tasks.  We also use third parties to help with certain aspects of our operations, which may require disclosure of your Consumer Information to them. For example, we may permit third-party manufacturers of energy management devices to connect their devices to the LUX System and require them to provide support for those devices, or we may use a third party to communicate with you (via telephone, email, or letter) about your account or upcoming features or services, to process and collect payment for your Services via your credit card, to generate demographic profiles based on Consumer Information of our customers, to analyze data and produce reports and optimization programs, and to perform other work as part of or in relation to the LUX System that we may need to outsource. We require these contractors and third parties to agree to protect the confidentiality of your Consumer Information and to use it only as necessary to perform the services they are asked to perform. These contractors and third parties are responsible and liable if they misuse any Consumer Information.


3.2       Technology Partners

If you access and use the LUX System through a technology partner, your Consumer Information will be shared in accordance with your agreement with such technology partner. In certain circumstances such parties may have direct access to Consumer Information.  Their obligations with respect to such Consumer Information is governed by their agreement with you.


3.3       Compliance with the Law: Protection of Our System and Services

Because your privacy is very important to us, we have put in place commercially reasonable technical, physical and administrative measures to protect the Consumer Information that we collect.  No security system is perfect, however, and we cannot guarantee that your Consumer Information will not be disclosed to unintended third-party recipients. It is possible that third parties may circumvent our security measures to unlawfully intercept or access your Consumer Information.  In addition, we may be legally obligated to disclose Consumer Information to the government or third parties under certain circumstances, such as in response to a legal demand issued by a government entity, a subpoena issued in connection with a civil or criminal investigation or litigation, an order from a court or regulatory agency, or to comply with regulatory requirements.  We may determine that, notwithstanding the provisions of this Policy, it is necessary or appropriate for us to disclose your Account Information and personally identifiable Usage Information to comply with the Electronic Communications Privacy Act, the Digital Millennium Copyright Act and any other relevant laws or regulations, to enforce our applicable End User License and Service Agreement or any other of our policies, to exercise our legal rights or defend against legal claims, to protect the integrity of our operations, to protect our customers, or to prevent a crime.


3.4       Affiliated Companies

We may share some or all of your Consumer Information with any parent company, subsidiary, joint venture or other company under common control with us.   If this happens, we will require the related company to comply with this Policy.  If another company acquires us, or acquires our assets that comprise or include your Consumer Information, we may transfer the Consumer Information to that acquiring company, which may put in place its own privacy policy with terms that are different from the terms of this Policy.  In that event, the acquiring company will not be required to obtain your permission in advance, but it will provide you with notice of any such changes using the Contact Information that we have for you.


3.5       Third-Party Websites

You may have the option to enter third-party sites or pages through the LUX System.  LUX cannot be assured that such third-party sites or pages follow LUX’s, or equivalent, privacy policies.  As such, we have no responsibility or liability for the actions or policies of such third-party sites or pages, nor do we endorse any product or service that may be mentioned or offered in such sites, and are not otherwise responsible for the content or privacy practices of such sites.




4.1       Initial Privacy Settings

The initial privacy preferences for your account, summarized below, allow us to collect, use and disclose personally identifiable Usage Information and device Utilization Information, in addition to Account Information, in manners consistent with this Policy. Commerce Information is collected, used, and disclosed only upon your affirmative response to an offer or request for the product, service or feature concerned.


In summary, your default privacy settings are:


Information Type Default Privacy Preferences

  • Account Information – Required to Provide Service*
  • Personally identifiable Usage Information – Required to Provide Service*
  • Device Utilization Information – Required to Provide Service*


* As described immediately below, you may opt-out with respect to our providing you with communications regarding upcoming promotions that may interest you.  We will still use the information for the other purposes outlined in Sections 1 through 3 above, including without limitation sending you messages related to the LUX System.


4.2       Changing your Privacy Settings: How to Opt-In or Opt-Out

You may change your initial privacy settings by logging onto your account.  In all cases, however, we will collect and use your Account Information to enable us to provide the LUX System and to bill you for any Services.  We will also collect and use anonymous Usage Information and device Utilization Information for the purposes stated in this Policy.  You may opt out of receiving e-mail alerts from us by following the instructions provided in the footer of each e-mail alert.


4.3       Effect of Certain Opt-Out Choices

You understand that our ability to gather and use Consumer Information may be necessary to provide certain personalized services, features, and functions. If we cannot gather certain Consumer Information (such as personally identifiable Usage Information, certain device Utilization Information, anonymous Usage Information and Commerce Information), we may not be able to provide such personalized services, features and functions.


4.4       Review and Update of Account Information

You may review your Account Information collected and stored by us and may ask us to change or update this information. If you would like to review your Account Information, you may access your account through the Portals and may make changes to your Account Information there.


4.5       “Do Not Track” Signals

We shall treat your Consumer Information in accordance with this Policy, whatever your Do Not Track setting chosen during your use of the Services or System. We may give you choices regarding whether to turn off tailored advertising, share information with third parties, or receive promotional offers. You may exercise these choices as described in the Policy.




In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.  If you are under the age of 13, you may use the LUX System only with the involvement of a parent or legal guardian and should not submit any personal information to us.  The LUX System is not intentionally directed to children under 13.   LUX complies with all applicable laws designed to protect children’s information.  Children under the age of 13 should not use the LUX System without parental supervision.




Like many websites, our websites use “cookies” to recognize you and to help personalize your online experience.  A cookie is a small text file that is placed on your hard disk by a web page server.  These cookies contain information that can later be read by a web page server in the domain that issued the cookie to you.  We use cookies to store information on your computer to save you time by eliminating the need to enter repeatedly the same information in order to display personalized content on later visits to the websites.  We also use cookies to help us understand which parts of the websites are the most popular; where our users are going and how much time they spend at various locations within the websites.  The information we collect through cookies is anonymous (unless you check the “Remember me” box) and we do not access any of your personally identifiable information through the cookies.


You may decline cookies through your web browser.  Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.  If you choose to decline cookies, however, you may not be able to use the features of the websites that depend on cookies.


Our websites maty also contain tiny electronic images known as web beacons.  We may use web beacons to assist us in delivering cookies on the websites and to allow us to count users who have visited those pages.  We may include web beacons in promotional email messages in order to determine whether messages have been opened and acted upon.


When using the websites, your browser software may offer to remember your email address, password, or other credentials through its “Autocomplete” feature.  Use of this feature may cause such credentials to be stored as unencrypted “cleartext” on your hard disk.  Therefore, it is not advisable to use this feature on public or shared computers.


Communication Information is information relating to you or your use of the LUX System derived from communications sent through the LUX System or entered by you in forums hosted on the LUX System.  We cannot protect Communication Information shared in public forums; therefore, you should use care to only disclose that information you wish to share publicly.




When you contact us by email or phone regarding your account, for your security, we ask you for certain Account Information to verify your identity before accepting requests to make changes to the account.  We take these steps to ensure that only you or a household member who knows your Account Information will be able to access or change your Account Information.  We use industry-standard security methods, such as encryption, to secure the communication of information throughout the LUX System.  In addition, we use industry-standard methods of securing our databases that house Consumer Information.  Except as provided elsewhere in this Policy, we limit access to Consumer Information databases to our personnel who have a business need for such access, including servicing your account, informing you of service news and special offers, or aggregating Account Information or anonymous Usage Information.  However, you should know that no company, including our company, can fully eliminate security risks associated with Consumer Information.  As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to use or receive from us.


  1. 8. GENERAL


8.1       Amendments to this Privacy Policy

We may update this Policy from time to time.  When we do, we will also revise the “last updated” date at the bottom of the Policy.  We encourage you to review this Policy periodically to stay informed about the ways in which we use, store, and protect the Consumer Information we collect.  Your continued use of the LUX System constitutes your agreement to this Policy, and any updates.


8.2       Technical Problems

Even though we have taken significant steps to ensure that your Consumer Information is never collected, used, or disclosed by us except as described in this Policy, technical mistakes are possible.  If such a mistake takes place, we will take commercially reasonable steps to correct it.


8.3       Contact Us

Our intention is to diligently protect your privacy by carefully following our Policy.  If you would like to make suggestions or find out more about our privacy practices, please email us at  We may share your messages with those at LUX who are most capable of addressing the issues contained in such messages.  We may archive such messages or discard them, but your email address and email messages will only be used in accordance with this Policy.


8.4       Interpreting this Privacy Policy

Examples listed in this Policy are provided to assist your understanding of this Policy and are not intended as exhaustive lists.  Section headings are provided for your convenience. This Policy supplements and is incorporated into our Terms of Use.


8.5       Use of the LUX System from Outside of the United States

If you are using the LUX System from outside of the United States, please be aware that your information may be transferred to, stored in, or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using the LUX System, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.




Pursuant to California Civil Code Section 1798.83(a), if you downloaded or otherwise received, installed or use any portion of the LUX System, you may request the following information, which will be provided to you via either a writing or email free of charge: (1) a list of the categories of personal information disclosed by us to third parties for such third parties’ direct marketing purposes during the immediately preceding calendar year and (2) the names and addresses of all third parties that received personal information from us for such third parties’ direct marketing purposes during the preceding calendar year and, if the nature of the third parties’ businesses cannot reasonably be determined from such third parties’ names, examples of the products or services marketed, if known to us, sufficient to give you a reasonable indication of the nature of such third parties’ businesses.


Consumer requests for this information should be sent to


This Policy was last updated effective October 16, 2017.